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Posted Date: August 21, 2020
Status: Full-Time

Job Description:

Summit Appliance (, a Division of Felix Storch, Inc. is a 50 year old, family run business located in the Hunts Point section of the Bronx. We are conveniently located near public transportation and most major highways.

We are adding staff to handle our recent growth, and anticipated growth from the largest product expansion in our history. As a manufacturer of specialty and healthcare appliances, we seek an individual to join our customer service team to handle telephone and email service issue and parts requests.

The candidate must have flexible hours to work an 8 hour shift within the 7:00 AM to 6:00 PM range. (Monday to Friday). Some paid overtime may be required.

Customer service representative responsibilities include, but are not limited to:

  • Handle incoming requests for customer service via email and telephone
  • Handle a high volume of phone calls and troubleshooting appliances
  • Dispatching and scheduling of service calls both locally and nationally via our network
  • Locating and recruiting national vendors/Service Technicians
  • Communicating with customers and dealers whose problems have returned or new issues that have been opened
  • Must be a team player
  • Must be willing to openly accept new tasks

Minimum Requirements:

  • Minimum of 2-3 years customer service experience dealing with high call volume and emails
  • Solid analytical skills necessary to make decisions and resolve issues in a timely manner
  • Ability to plan and organize activities and work load to multiple demands
  • Strong computer, Excel, and data entry skills
  • Ability to compose grammatically correct and concise emails
  • Ability to work with minimum supervision
  • Highly energetic, independent, with the ability to plan, organize and multitask
  • A passion for problem solving
  • A commitment to follow through as well as attention to detail and an understanding of customer service principles

All Summit Employees receive:

  • Medical/ Dental Insurance (Some employee contribution is required)
  • Company paid Vision and AD&D insurance
  • Transit Check and 125 Medical plans
  • 401K with a company match
  • Paid Vacation and Sick time
  • Discretionary bonuses and Profit Sharing

Candidates will be given two short tests to assess their ability to problem solve and determinate Excel and writing ability. ALL CANDIDATES MUST SUBMIT A BRIEF EMAIL OR COVER NOTE WITH THEIR RESUMES INDICATING HOW THEIR EDUCATION AND SKILLS MATCH THE JOB REQUIREMENTS. Applications without any cover note or email will not be considered.

Please send all resumes to [email protected] with the subject line of CSR Position.